IT and Customer Service Operations


Muscat – HO

Report to

IT Unit Head

Position’s Purpose and Role

IT Execution-Sr. IT Executive

Duties & Responsibilities

  1. Responsible for all software packages used including maintenance.
  2. Adhere to appropriate policies and procedures of the Company with respect to business continuity and information security.
  3. Providing hardware and software support to all the IT system users of the Company.
  4. Ensuring data backups are taken and maintained at the decided frequency.
  5. Conduct proper restoration testing of the backups.
  6. Ensuring minimum down time for all IT systems of the Company.
  7. Maintenance and updation of IT (software) inventory.
  8. Liaising with all hardware and software vendors.
  9. Ensuring that the IT infrastructure prescribes to sufficient Security measures in line with the industry best practices.
  10. Improve the efficiency, productivity, operating costs etc. by proper utilization of technology.
  11. Coordinating with other staff.
  12. Address technical issues related to FinnOne.
  13. Co-ordinate with application vendor, DBA for maintenance of the application & database.
  14. Deploying patch and Application server maintenance.
  15. Manage the daily IT activities, related to rules of CBO.
  16. Maintenance of master data, user profile, access control in FinnOne system.
  17. Coordinate with other IT vendors

Job Specifications (Qualifications, Skills and Experiences Required)

  • Minimum requirement
  • Degree in IT/Computer science/Database administrator or any relative subject
  • Having good knowledge in SQL , PLS/SQL
  • OCA/OCP preferred
  • Minimum one year experience needed
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