IT and Customer Services


Head Office

Report to Department

Head of IT and CSs

Position’s Purpose and Role

To manage IT unit function

Duties & Responsibilities

  1. Responsible for all hardware needs of the company and ensuring its adequate maintenance through externalized support.
  2. Responsible for all software packages used, including maintenance through externalized support.
  3. Optimize results from available budget for hardware and software.
  4. Recommend appropriate policies for business continuity and information security and ensure adequate processes are in place to meet the standards prescribed in the policy.
  5. Make available to Senior Management through data mining of information available on the system.
  6. Ensuring that the IT infrastructure prescribes to sufficient security measures in line with the industry best practices.
  7. Suggesting ways to improve the efficiency, productivity, operating costs etc. by proper utilization of technology.
  8. Coordinating with other department heads in ensuring that proper business processes are in place.
  9. Handling CBO reporting and other regulatory reporting.
  10. Manage IT employees’ day-to-day functions.

Working relationships (Internal & External)

All departments and branches of the company

Qualifications & experience

  1. Degree or Master in IT/Computer science/Database administrator or any relative subject
  2. Having good knowledge in SQL , PLS/SQL
  3. OCP preferred
  4. 10 Years or more experience


Al-Khuwair, Muscat

Job Description

  • Receive incoming calls of the customers and handle their queries
  • Reply to customer queries over email
  • Meet walk-in customers in the branch and provide product information to them
  • Process customer applications and documentation

Candidate Profile

  • Omani nationals with a graduation degree preferably with 1-2 years’ experience in customer service in financial services
  • Good communication skills, pleasing personality and friendly manners
  • Proficient in verbal and written Arabic and English languages